Overview

Refund and Returns Policy

At La Cortigiana, we take pride in crafting each product with care and precision, ensuring it meets your expectations. However, if you are not completely satisfied with your purchase, please review our refund and return policy below.

1. Non-Returnable Items

Due to the personalized nature of our products, customized items with personalized engravings and made-to-order sizes are non-refundable and non-returnable. Each product is crafted specifically for you, making it unique and tailored to your needs.

2. Eligibility for Returns and Exchanges

If you ordered a product in a standard size and it does not meet your expectations, you may request a return or exchange within 14 days of receiving your order.

  • Items must be unused, in their original condition, and in the original packaging.
  • If an exchange for a different size is needed, we will review your request, and if approved, we may offer a replacement. The cost of return shipping will be covered by the customer.
  • Shipping costs from the original order are non-refundable.

3. Defective or Damaged Items

If you receive a defective or damaged item, please contact us immediately at [email protected] with photos of the item and packaging. We will promptly arrange for a replacement at no additional cost to you.

4. Return Process

To initiate a return or exchange, please follow these steps:

  1. Contact our customer service at [your email address] within 14 days of receiving your order.
  2. Provide your order number, photos (if applicable), and reason for return/exchange.
  3. Wait for approval and further instructions before shipping the item back to us.

Please note: Unauthorized returns without prior approval will not be accepted.

5. Refund Process

Once your return is received and inspected, we will process your refund using the original payment method. Refund processing times may vary depending on your bank or payment provider.

  • Refunds will be issued for the product value only; shipping costs are non-refundable.
  • It may take up to 7-14 business days for the refunded amount to reflect in your account, depending on your bank’s processing time.

6. Shipping Costs

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.
  • We recommend using a trackable shipping service, as we cannot guarantee receipt of your returned item without tracking confirmation.

7. Worldwide Returns

We accept returns and exchanges from customers worldwide. Please be aware that international returns may take longer to process due to shipping times and customs clearance.

8. Contact Us

If you have any questions about our refund and return policy, feel free to contact us at:

La Cortigiana

Email: [email protected]